Understanding Availability Modes in Readymode

Modified on Thu, Nov 20 at 11:45 AM

Want to learn more about Availability Modes? Read on!

About Availability Modes

Availability Modes appear at the top of your screen in Readymode, next to Search. These Modes allow Agents to change their availability for handling calls, and enable you to track how much time your Agents spend handling calls.

Navigating to Availability Modes
Reviewing Availability Modes

You can use the Configuration Options to customize each Availability Mode to meet your business needs.

Availability Modes dropdown in Readymode showing options such as Prep work, Ready, Break, Lunch, Training, Meeting, Last call, and Inbound only.

Navigating to Availability Modes

To view and manage Availability Modes, navigate to Settings on the Dashboard.

Note: You'll need "Application Manager" Permissions to view Settings.

Readymode Dashboard with the Settings option highlighted under the My Account section.

Under Settings, select Agent Options to open Profile Features.

Readymode Settings menu with the Agent Options icon highlighted, used to manage agent-related configuration settings including Availability Modes.

Under Profile Features, scroll to the Availability Settings section and select Alter Availability Modes.

Readymode Profile Features panel showing the Alter Availability Modes option within the Availability Settings section, used to view and manage agent availability modes.

You'll now be able to view and manage your Availability Modes.

Readymode Availability Modes screen showing visible and hidden modes. Each mode includes options for Paid status, Availability (Available/Unavailable/Inbound), and Time Restricted settings.

Reviewing Availability Modes

You can quickly view some of the settings for your Modes in the table shown:

Readymode Availability Modes screen showing Visible and Hidden modes. Each mode displays four key settings: Selectable Status (1), Payable State (2), Queue Availability (Available/Unavailable/Inbound) (3), and Time Restrictions (4).

Quick Tip: Curious about the Modes included with your Readymode account by default? See examples here.