How to Create Scripts in Readymode

Modified on Wed, Dec 3 at 12:49 PM

Looking to add some new Scripts for your team? Check out the instructions below.

Creating Scripts

Readymode enables you to create new Scripts for your Agents to effectively handle calls.

Create a New Script

To create a new Script, navigate to Scripts and select the Add new script link.

“Screenshot of the Readymode Profile Tabs section showing the ‘Add new script’ option above the list of existing tabs, including New Script, Contact History, and Google Maps.

Adjust the Configuration Options to suit the purpose of the Script. Your Script will be automatically saved as soon as you edit it.

Quick Tip: The Script Editor only accepts Plain Text format. Pasting script contents from a Word Document, Google Docs, or any other application may include hidden formatting that can cause issues. Instead, paste your script into a basic Plain Text editor (For example: Notepad on Windows), this ensures the content is converted into Plain Text, then copied from Notepad into the Script Editor. Alternatively, it’s best to write the script directly within the Script Editor in Readymode.

“Screenshot of the Readymode Script Editor showing the Script Name field, display restrictions menu, formatting toolbar, and the script body with new text entered.

You'll now see your new Script listed under Profile Tabs.

Screenshot of the Readymode Profile Tabs section showing a newly created script labeled ‘Test Script’ added to the list of available tabs.