Understanding the Readymode Dialer

Modified on Mon, Nov 10 at 11:29 AM

Curious about how Readymode dials your Leads? Learn about Readymode’s below.

About the Dialer

The Dialer is Readymode's smart dialer application. It automatically dials Leads and connects them to an available Agent once the Lead picks up. Learn more about the process of calling Leads using the Dialer here.

Using the Lead Distribution Settings, you can adjust the Do Not Call (DNC) Rules, the Consent/Opt-In Timeframe, and adjust the Background Dialing Speed to optimize how Leads are distributed to your Agents.

Note: To use the Dialer, Users must have AI Dialer Permissions enabled, and be assigned as a Queue Member to a Dialer Queue.

Navigating to Lead Distribution Settings

To view and manage Lead Distribution Settings, navigate to Settings on the Dashboard.

Note: You'll need "Application Manager" Permissions to view Settings.

Readymode Dashboard with the Settings option highlighted under My Account.

Under Settings, select Lead distribution.

Readymode Settings window with the Lead distribution icon highlighted.

You can now access the following settings:

Managing DNC Rules (1)
Configuring Consent/Opt-In Timeframe (2)
Managing Background Dialing Speed (3)

Readymode Configure: Lead Distribution window listing options to Edit State DNC rules (1), Edit Upload Date DNC rules and Edit Consent/Opt-In Timeframe (2), and Edit Background Dial speed settings (3).