Managing Call Results in Readymode

Modified on Wed, Dec 3 at 11:59 AM

Need to make changes to your Call Results? Find out how below.

Managing Call Results

The following options will help you to easily manage your Call Results. To access these options, first navigate to Call Results.

Editing Call Results
Displaying Call Results

Editing Call Results

Using the Configuration Options available, you can easily fine-tune the functionality of your Call Results to meet your business needs.

To make changes to an existing Call Result, click to open it.

Screenshot of the Readymode Call Result configuration screen showing Active call results and Disabled/Hidden results that can be rearranged using drag and drop.

Make changes to your Call Result using the available Configuration Options (1) and click Save Changes (2) when done.

Screenshot of the Readymode Edit Call Result screen showing configuration options for modifying a call result, including display settings, termination rules, follow-up actions, and the Save Changes button.

Displaying Call Results

You can change how Call Results are displayed by utilizing the drag and drop function.

Show or Hide Call Results

Call Results in the Active section (1) will be displayed, and ones in the Disabled/Hidden section (2) will not be displayed.

Screenshot of the Readymode Call Result settings showing Active call results and Disabled/Hidden results, which can be rearranged or toggled using drag and drop.

To show or hide a Call Result, drag and drop it into the appropriate section and click the Sorting: Save link when done.

Screenshot of the Readymode Call Result settings showing a user dragging and dropping call results between Active and Disabled/Hidden sections to change visibility and order.

Quick Tip: You can also use the Hide Call Result checkbox in the Configuration Options to show or hide a Call Result.

Change the Order of Call Results

To change the order of your Active Call Results, drag and drop them into the desired order and click the Sorting: Save link when done.

Screenshot of the Readymode Call Result settings showing a user dragging call result buttons to reorder Active call results.