Call Results in Readymode

Modified on Wed, Dec 3 at 11:42 AM

Looking to learn about Call Results (aka Dispositions or Call Outcomes)? You're in the right place!

About Call Results

Call Results appear when a Lead or Lead Profile is opened. These allow Agents to disposition a call to place it into Queues, schedule Callbacks, send messages using Templates, or other actions.

To maximize efficiency for your Agents, you can use the Configuration Options to customize each Call Result so that a specific action takes place.

Screenshot of the Call Results window in Readymode showing call disposition options and follow-up settings such as transfer options, email actions, and callback time.

Navigate to Call Results

To view and manage Call Results, navigate to Settings on the Dashboard.

Note: You'll need "Application Manager" Permissions to view Settings.

Screenshot of the Readymode Dashboard showing the Settings menu highlighted for accessing system configuration options.

Under Settings, select Agent Options to open Profile Features.

Screenshot of the Readymode Settings menu with the Agent Options icon highlighted for configuring profile features and call results.

Under Profile Features, select Edit call results.

“Screenshot of the Profile Features menu in Readymode with the ‘Edit call results’ option highlighted for managing call dispositions.

You'll now be able to view and manage your Call Results.

Screenshot of the Readymode Call Result configuration screen showing active call results, disabled results, and options to add new call result codes or categories.

Quick Tip: Want to view your Call Results as they appear in the CRM? See how here.